Software-as-a-Service: SaaS Development and Maintenance at Lionbridge

Helping Foment the SaaS Revolution

At Lionbridge, we believe that Software-as-a-Service represents the future for many ISVs, and we're committed to lowering the cost and reducing the risk of SaaS software development, SaaS enablement, SaaS business process transitions, and long term SaaS application support and maintenance.

SaaS Development and Maintenance at Lionbridge

Experts predict that multi-tenant SaaS will account for nearly 30% of all software sales within the next 3-4 years, and about $30 billion in revenue to ISVs by 2011.

Lionbridge Major Services

We believe the revolution will come even faster, as fundamental changes in technology, in patterns of work, and in the global economy will continue to drive SaaS to the forefront of commercial application deployment. In short, software is "moving to the cloud."

That's why we created a Center of Excellence for SaaS development at our delivery center in Mumbai, India. We now make the difference for ISVs large and small by using a combination of onshore and offshore teams and working closely with leading SaaS business consultants and platform providers.

In fact, we launched our own language services tools as a fully-implemented multi-tenant SaaS solution—now housing over 700+ tenants and 50,000 translation memories, and earning Lionbridge the 2008 International Business "Stevie Award" for best new product of the year.

Because the business transition can be just as tricky as the technical transition, we've partnered with THINKstrategies—a leading SaaS business process consultancy and founder of the "SaaS Showplace"—to work with your executive, marketing and sales teams.

Where ever you find yourself on the road to SaaS, we can help:

"Just thinking" about the switch? We will assist with the difficult technical & business modeling which may (or may not) lead you from "product" to "service." You might want to start with our online business analysis tool, "Is SaaS the Right business Model for My Product Line?"
Ready to take the plunge? Lionbridge will conduct a detailed Technical Assessment to identify your architectural and functional needs. Then we'll work hand-in-hand with you and other providers (PaaS, managed hosting, cloud deployment & SaaS enablement technology companies) to anticipate issues and lower costs throughout the development cycle. Learn more about our SaaS Technical Assessment...

Lionbridge Road to SaaS

If you have already moved to SaaS, you may have found that the most important SaaS challenges have just begun: How can you provide new features, reduce product release cycles, continuously globalize your offerings, increase tenant configurability, and keep up basic tech support and application maintenance while holding the lid on costs? Learn more about SaaS maintenance & support services...

And what makes Lionbridge different?

Usability, performance, scalability, reliability and security testing are crucial to SaaS. Our VeriTest service was ranked the world's #1 testing agency two years in a row by the Black Book of Outsourcing from the Brown/Wilson Group.
If your deployment is popular, you will want to take it global—fast. Internationalization and Localization flexibility are fundamental to our work. Lionbridge is the world's largest provider of these services.

Distributed Agile teams work from offshore to help you do more with a limited budget.
As-needed partnering with additional hosting, cloud deployment and SaaS technology providers: Microsoft Azure, Force.com, Rackspace, Boomi, 3Tera, Amazon A3, etc.
State-of-the-art collaboration tools, including Live Meeting, portals & custom dashboards to provide transparent management and seamless cooperation among your engineers, offsite Lionbridge personnel, and additional providers.
Optional onshore or on-your-site project management.

Just to break it all down for you, we do:

Ground-up SaaS product design, including analysis and definition, right through deployment to the cloud and performance testing.
SaaS enablement for existing on-premises applications, including full re-architecting to a multi-tenant (or simple multi-instance) model.
Globalization and localization on an ongoing basis—we are one of the world's leading providers of this service.
Integration with third-party applications and web services.
Complete SaaS lifecycle services, including upgrades, maintenance, and multi-lingual support.
Ongoing business consulting, in cooperation with our partners, to help you smooth processes, accelerate sales and increase market penetration.

We work in all major development environments, with a special expertise in .NET and Java implementations.

You will find that our proprietary and best-of-breed frameworks speed deployment, ensure quality, and offer significant cost savings throughout the launch process and into the future. For example, we utilize proven Lionbridge frameworks: